Terms of Service.

Terms and Conditions ("Terms")

Effective Date: 28 September 2020

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://www.houseofpiante.com website operated by HOUSE OF PIANTÉ. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you disagree with any part of the terms then you may not access the website or use any services. Throughout the site, the terms “we”, “us” and “our” refer to HOUSE OF PIANTÉ. HOUSE OF PIANTÉ offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance and compliance of all terms, conditions, policies and notices stated here.

These Terms apply to all visitors, users and others who access or use the Service.

By accessing our site and/or purchasing something from us you engage in our “service” and agree to be bound by the following terms and conditions (“Terms of Service”, Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content.  If you disagree with any part of the terms then you may not access the website or use any services.



If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your personal details, credit and debit information.

We accept most major credit and debit cards. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to use, we will not be liable for any delay or non-delivery.



We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. 


Intellectual Property

The entire content of this website, including photographs, logo, copyright, trademarks and other intellectual property rights it contains, including the use of the name House of Piante is the sole property of House of Piante. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise. By using this service, you agree that you will not attempt to undermine the integrity of this website.


Modifications to the Service and Prices

We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.


About Ceramics

Ceramics are classified as inorganic and non-metallic materials that can essentially be found in our daily lifestyle. They are typically made by taking mixtures of clay, earthen elements, powders, and water and shaping them into the desired forms.  Once the ceramic has been shaped, it is fired in a high temperature oven known as a kiln. Ceramics are often covered in decorative, waterproof, paint-like substances known as glazes.

The properties of ceramic materials, like all materials, are led by the types of atoms present, the types of bonding between the atoms, and the way the atoms are packed together. This is known as the atomic scale structure. Most ceramics are made up of two or more elements. This is called a compound.

The atoms in ceramic materials are held together by a chemical bond. The two most common chemical bonds for ceramic materials are covalent and ionic. For metals, the chemical bond is called the metallic bond. The bonding of atoms together is much stronger in covalent and ionic bonding than in metallic. That is why, generally speaking, metals are malleable, and ceramics are delicate. Due to ceramic materials wide range of properties, they are used for a multitude of applications. In general, most ceramics are:

refractory, hard, electrical insulators, wear-resistant, prone to thermal shock, oxidation resistant, thermal insulators, nonmagnetic, brittle, and chemically stable.

Please note that during the manufacturing process the properties of ceramic materials can leave indentations and/or markings.


Products or Services

We have made every effort to display as accurately as possible the colours and images of our products that appear at our store. We cannot guarantee that your computers monitor’s display of any colour will be accurate.


Damaged Goods

All packages must immediately be opened in the presence of the courier upon receipt of the goods, to verify that the goods contained in the parcel are untampered with and undamaged. You acknowledge that if you fail to do this and subsequently find the Goods are not contained therein, or have been damaged during delivery, we may not be able to claim against the courier. Accordingly, if you do fail to do this, you agree that you will be solely liable for any such loss or damage and shall waive, release and indemnify us from and against any claims relating thereto, to the fullest extent permitted by applicable law.

If you receive an item that is defective, damaged or not what you ordered, please contact us here within 48 working hours. We will help you resolve any issues as quickly as possible.



Pre-Order is a way to reserve our latest products before their initial release.

The pre-ordered item will be shipped on its release date, which you will find on the product description.

All other items will be processed for immediate shipment, depending on availability. So, if you ordered other items along with the pre-ordered item, you will most likely get the other items first. When you order, your credit/debit card will be immediately charged the full amount.

You cannot cancel a pre-order at any time.

We can't always predict the exact date a pre-ordered item will become available. We will ship your pre-order as soon as possible, however we may not always be able to guarantee a specific date.
If the date changes, we will alert you by email.


 International Policy

For all orders shipping outside of the UK the ship-to recipient will be responsible for any taxes or customs duties incurred. Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees we suggest contacting your local government.


Discount Codes

We may offer promotional discount codes, which may apply in respect of orders made at HOUSE OF PIANTÉ. These codes may be used on full-price items and cannot be used in conjunction with any other offer or discounts. We retain the right to withdraw or cancel any discount or promotion at any time.


Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to products descriptions, pricing promotions, discounts, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service  or on any related website that is inaccurate at any time without prior notice (including after you have submitted your order).