How do I contact HOUSE OF PIANTÉ Customer Service?

Please visit our Contact Us page for full details.



Will I have to pay Tax or Duty for my order?

When a package is delivered internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are typically due once the package arrives in the destination country. Depending on the country, the buyer may be required to pay these charges at the time of delivery.



How much Tax or Customs will I have to pay?

There are two types of taxes charged when goods are imported into a country: customs fees and VAT (or similar tax).

Customs fees are placed on physical goods that are imported into a country from another country or territory. These fees are applied to international sales, but never domestic (unlike VAT, JCT, GST, SST, HST, QST or similar tax, which can be applied to both goods imported into a country and goods sold locally). 

In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees.

Please contact your local customs office to for further enquiries.



What is your Returns policy?

Our products are carefully packaged and clearly labelled to avoid any damages. We are happy to replace defective goods, but unfortunately we do not offer any refunds or exchanges. If your item arrives damaged or faulty, please email us at hello@houseofpiante.com within 48 hours of receiving your order.



What are your Shipping options?

We offer Royal Mail Signed For 2nd Class to the UK from £4.50. We offer International Tracked & Signed delivery to Europe from £14.50*. We offer International delivery to the USA & Canada from £25*. We offer International Tracked delivery to the Rest of the World from £25*.

*We are not responsible for any customs/duty/import/taxes etc. charges you may incur.



When will I receive my order?

Our standard processing time is 1-2 working days. For UK Standard delivery, please allow 2-3 working days for your order to arrive. For International delivery (countries outside of the UK), due to COVID-19, please allow up to 2 weeks for your order to arrive.